Refund policy

Damages and Mislabelled Items

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If a damaged or mislabeled item was accidentally let through quality control, or was damaged due to improper packaging during shipment, we take full responsibility and will provide a free replacement or refund. We deny responsibility for damaged goods if they were packaged correctly and destroyed due to poor handling from the shipping provider.

Any claims for damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted to the shipping carrier through their respective channels. Claims deemed an error on our part are covered at our expense.

To file a claim, please share a detailed description of the problem and add quality photos where we can see the issue. Claims may be emailed to balladeercoffee@gmail.com. Please note that returns will need to be sent to the following address: Balladeer Coffee, PO Box 160573, Nashville Tennessee 37216-9998, United States

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at balladeercoffee@gmail.com.

Buyer's Remorse & Exchanges

Balladeer Coffee only offers refunds for damaged or mislabeled products, not for buyer’s remorse.

Additionally, wrongly ordered products and/or sizes won’t be eligible for refunds or exchange, so please double-check your order info before submitting.

Exceptions / non-returnable items

Our roasts cannot be returned or exchanged. In the even that your roast order was damaged in transit, we will issue a refund for your order with not return necessary.

Additionally, we cannot accept returns on sale items or gift cards.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at balladeercoffee@gmail.com.